Our Policies

Services Provided Policy

All services provided by Radiant Sun & Divine Moon Mobile Holistic Health are Complementary and Alternative Medicine (CAM) treatments, they are professional in nature and do not include any sexual services. Our massage therapists provide therapeutic, non-sexual massage. Inquiries or actions pertaining to otherwise which are initiated by clients may result in termination of any future session appointments and potential legal action. Any clients sexually harassing employees of Radiant Sun & Divine Moon will be reported to the authorities and are subject to legal prosecution. Sexual Harrassment is the behavior characterized by the making of unwelcome and inappropriate sexual remarks or physical advances in a workplace or other professional or social situation.

24 Hour Cancellation Policy

Please note that once you have booked an appointment with Radiant Sun & Divine Moon it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a charge of 50% of the total booking’s cost. To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. You may cancel or reschedule an appointment by emailing us at tlealcmt@radiantsunanddivinemoon.com or calling us at (707) 230-9717.

Mobile Holistic Health Services Refund Policy

All sales are final, no refunds. However, if after receiving treatment, a client is displeased with the quality of the service(s) provided, and they wish to discuss the matter in an attempt to find resolution, it would be my pleasure to accommodate such a request. We will continue to communicate until a mutually acceptable resolution in the form of additional services at an equal or lesser value to be provided free of charge is agreed upon. Clients have 24 hours from date of service to initiate this process by visiting our ”Contact Us” page to send a message including your full name, the date of service, a list of the service(s) received and a description of what expectations were not met and I will respond with a written proposed resolution. Thank you .

Custom and Handmade Products Return Policy

All sales are final, no refunds. However, in the event that a client is dissatisfied with the merchandise received, all attempts will be made to correct the matter in the form of modifications of design within reason, alterations of size, repairs to damage occurring during the shipping process, or a product exchange of equal or approximate value when deemed necessary after all other methods have not satisfied the matter and discussions deem it appropriate and necessary. Clients have 3 days from date of delivery to initiate this process by visiting our “Contact Us” page and sending a message including your full name, the date of purchase, a list of the merchandise purchased and a description of what is displeasing about the product along with any thoughts regarding desired resolutions you may have to rectify the matter. In the event that an exchange is necessary, the product must be returned in the same condition it was shipped in with the exception of unrepairable damage due to shipping.